This event is a bit special. Seriously. We only organize these events when there is a major shift in retail thinking that we believe needs to be discussed among industry peers in a way that is open, frank and healthy for the industry as a whole. Cool, huh?
Over the last 5 years we have seen the emergence of online retailing and how this has metamorphized from adding a simple channel to revolutionizing the way we think about inventory ownership, distribution and fulfilment. In addition, the evolution of the customer and their expectations of visibility, availability and shipping of orders has put the customer even more firmly at the center of retailers’ priorities and decision-making processes.
This event poses a series of questions of our speakers.
How has unified commerce changed your business function and the way you operate?
How have changing customer dynamics affected the internal processes and checkpoints of your area?
What lessons have you learned in adapting to this new world and what mistakes do you wish you had avoided making?
What do you think the future looks like for your brand and its interaction with your customers? How does this influence the strategies you are planning and executing right now?
The answers to these questions will come from retail leaders. From their direct experience. From their successes and failures. From their desire for the entire industry to improve and grow.
You won’t find this thought leadership anywhere else. It isn’t some theoretical exercise. It isn’t a thinly veiled sponsor promotion. It isn’t a glorified sales event. Columbus Consulting thrives on helping retailers define a vision and then execute this down to the detailed level. This stuff is in our DNA.